PlayStation Repair
XBOX Repair
Nintendo Repair
PlayStation 5 Frequently Asked
My PlayStation 5 is not displaying video on the TV. What could be the problem?
This is often caused by a faulty HDMI port or cable. We can replace the HDMI port or repair any internal damage causing the video output issue.
Why does my PlayStation 5 keep shutting down during gameplay?
Your console may be overheating due to dust buildup, faulty fans, or thermal paste degradation. We offer internal cleaning and cooling system repairs to fix this issue.
Can you repair the PlayStation 5’s disc drive if it’s not reading discs?
Yes, we can repair or replace the optical disc drive if your PlayStation 5 is having trouble reading discs or ejecting them.
Xbox Frequently Asked
My Xbox Series X won’t power on. What can I do?
This could be due to a power supply issue or internal hardware failure. We can diagnose and repair power-related problems to get your console back up and running.
Why is my Xbox Series X overheating and shutting off?
Overheating in Xbox Series X is often caused by dust buildup or a malfunctioning cooling system. We provide internal cleaning and cooling system repairs to resolve this issue.
My Xbox Series X controller won’t connect. Can you help?
Yes, we can help troubleshoot and repair Bluetooth connection issues between your Xbox Series X and its controller. This could be a software or hardware issue.
Nintendo Switch Frequently Asked
Can you fix Joy-Con drift on my Nintendo Switch?
Yes, Joy-Con drift is a common issue we repair by either replacing the joystick or cleaning the internal components to restore proper function.
My Nintendo Switch won’t charge. What’s wrong?
This could be due to a faulty charging port, battery, or power management IC. We can diagnose and repair the issue to restore charging functionality.
The screen on my Nintendo Switch is cracked. Can you replace it?
Yes, we offer screen replacement services for the Nintendo Switch if your display is cracked or not functioning properly.
General Repair Frequently Asked
What types of game consoles do you repair?
We specialize in repairing PlayStation 5, Xbox Series X, and Nintendo Switch consoles. We also offer repair services for older generations of these consoles.
How long does a typical repair take?
Most repairs are completed within 1-3 business days, depending on the issue and the availability of parts. We’ll provide an estimated time after diagnosing the problem.
Do you offer a warranty on repairs?
Yes, we offer a 6-month warranty on all parts replaced and work performed. Warranty activation requires submitting a Google review or requesting a customer satisfaction survey.
What kind of issues can you fix?
We repair a wide range of issues, including:
HDMI port repairs (no video output or broken ports)
Power issues (console won't turn on)
Overheating problems
Disc drive repairs
Joy-Con drift for Nintendo Switch
Software and firmware errors
If you’re unsure about your issue, feel free to contact us!
How much do repairs typically cost?
Repair costs vary depending on the issue. We provide free diagnostic assessments to determine the exact problem and provide a quote before proceeding with the repair.
Do I need to book an appointment, or can I walk in?
We recommend scheduling an appointment for faster service, but walk-ins are welcome. Appointments can be booked through our website or by contacting us directly.
What if my console’s manufacturer warranty is still valid?
If your console is still under the manufacturer’s warranty, we recommend checking with the manufacturer for repair options first. Some repairs we perform may void your manufacturer's warranty.
Will I lose my game data during the repair?
There’s a possibility of data loss depending on the type of repair (especially for hard drive or system repairs). We recommend backing up your data before bringing your console in for repair. We also offer data backup services at an additional cost.
Do you offer mail-in repair services?
Yes, we offer mail-in repair services for customers who are unable to visit our shop. Once we receive your console, we’ll diagnose the issue and contact you with a repair quote.
Can you fix water-damaged consoles?
Yes, we can attempt repairs on water-damaged consoles, though success depends on the extent of the damage. We recommend bringing your console in as soon as possible for the best chance of recovery.
Can I get a quote before committing to a repair?
Absolutely! We offer a free diagnostic service and provide a detailed quote before any repairs are done. You are not obligated to proceed with the repair after receiving the quote.
Do you provide updates during the repair process?
Yes, we provide regular updates throughout the repair process via email or text message. You can also contact us at any time for a status update.
What happens if my console can't be repaired?
If we determine that your console is beyond repair, we will inform you, and no charges will apply (except for any agreed-upon diagnostic fees). In some cases, we may be able to offer trade-in or recycling options.
How do I prepare my console for a mail-in repair?
If you're sending your console for a mail-in repair, please ensure the following:
Backup your data (if possible).
Package the console securely to avoid damage during shipping.
Include your contact information and a description of the problem inside the package.
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Contact Info
Mailing Address:
246 Robert C Daniel Jr Pkwy #1058
Augusta, GA 30909
EMAIL:
PHONE:
7067508963
HOURS:
Mon - Fri 11am - 6pm
Saturday 1pm - 5pm
Sunday Closed